Articles & Insights

Industry expertise

There are certain industries that have nuances which require experience and understanding. Read about discoveries and unique considerations for a couple of these key areas of industry expertise.

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  • Healthcare
  • Non Profit
  • Public Sector
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Industry

How Outdated Technology is Hindering State Workers’ Compensation Systems

We’re a technology-driven society, and as such have become accustomed to the personalized and on-demand benefits it provides. However, despite how ubiquitous technology advancements are, many government agencies are still saddled with outdated systems.

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Industry

Using Salesforce to Optimize Workers’ Compensation Organizations

Workers’ compensation agencies are facing an ever-evolving industry, from changing workforce demographics to the increased complexity of claims due to continuous regulatory and legislative changes. And many are continuing to navigate this world while still operating from complex, homegrown technology solutions. that no longer meet the needs of the modern workplace or constituent demands.

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Industry

Why State Workers’ Compensation Systems Need to Modernize Now

Recent legislative measures and healthcare changes have demonstrated the need for administrative systems that can adapt quickly, yet many states continue to be burdened with outmoded technology that fails to meet the needs of the changing environment.

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In the community & around MST

See what we’re up to, both around the office and in the community.

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  • Community
  • Culture
  • Our Difference
The people of MST - Janelle Eberling
Community

The People of MST: Janelle Eberling

Meet Janelle Eberling, Practice Lead, Managed Services at MST Solutions.

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People of MST - Donald Bohrisch Salesforce
Community

The People of MST: Donald Bohrisch

Meet Donald Bohrisch, Senior Salesforce Architect at MST Solutions.

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Community

“Each For Equal” – Celebrating Gender Equality

International Women’s Day is a global day (March 8) celebrating the social, economic, cultural and political achievements of women. The day also marks a call to action for accelerating gender equality. This year, the IWD theme was each for equal #EachforEqual. It is more than a hashtag. People recognize it’s not just a women’s issue, it’s a human rights issue.

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Insights for any business

We’re not only Salesforce experts, we’re CRM and integration experts. Learn more about what you need to consider to start to move into the digital age or transform your business.

Article

How to Build Connected Customer Experiences with MuleSoft and Customer 360

One of the biggest challenges when it comes to creating connected, personalized customer experiences is managing multiple systems that are disconnected from one another.

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Article

How to Maximize the Investment in Salesforce with MuleSoft

Salesforce has become one of the most pervasive CRMs for facilitating sales, supporting services, and empowering responsive customer engagement, but without a strategy and system for integration, valuable enterprise data can quickly amass in cloud and data silos. With 89% of IT leaders reporting that data silos inhibit digital transformation initiatives, data aggregation is the key to successful technology adoption, maximized investment, and improved business performance.

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The Future of Transformation
Article

The Future of Transformation is the Connected Enterprise

In 2016, IDC released its FutureScape report that made several important predictions for the IT industry and digital economy for the years ahead. One important one was that by 2020, all enterprises’ performance would be “measured by a demanding new set of digital transformation-driven benchmarks,” calling for a 20 to 100% improvement in business performance. But more importantly, the report predicted at least one third of the top companies across every industry would fail to reach these new benchmarks.

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building a connected enterprise
Article

Why Build a Connected Enterprise and How to Know When You’re Disconnected

Why build a connected enterprise? It will be the only way to survive and thrive in the next evolution of business, particularly as the concept of “business as usual” has been completely disrupted over the last several months.

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Article

So You’ve Implemented Salesforce, Now What?

Organizations invest in tools such as a CRM like Salesforce with the best intentions of using it to streamline operations, only to have it remain largely unused six months to even a year or two down the road.

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Article

How to Build an All-Star Salesforce Team

The following are the primary roles needed to manage and maintain Salesforce teams in a continually evolving and growing organization.

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