5 Tips to Build a Stronger RFP to Avoid IT Project Failure

Building a request for proposal

Far too many government IT and digitization projects end up in failure, with many either delayed or canceled altogether because the budget was exacerbated. While it’s easy to look at these scenarios and point to poor technology, more often than not, it’s misalignment that starts at the procurement and needs definition stage. When this occurs, it influences the entire project and the outcomes.

Why Government Licensing Organizations Need to Become Customer-Experience Focused

focusing on customer experience

Think about your own experiences with the brands and organizations you interact with. You’ve likely grown to expect some level of personalization, self-service, and the ability to access information or complete transactions on demand. And that expectation, perhaps once limited to more consumer-oriented experiences, has likely extended across all interactions –– whether it’s with an e-commerce brand or with a government agency.

What Should You Budget for a Digital Licensing Solution?

Most organizations are expected to undergo digital transformation at some point as establishing a digital business has become top of mind across nearly every industry. According to IDG, 91% of organizations have adopted, or have plans to adopt, a “digital-first” business strategy. And for many, this has become a very urgent reality over the last several months.

How to Start Your Licensing Agency’s Digitization with a Limited Budget

In recent years and particularly in recent months, numerous factors have forced state and local governments to reassess their spending. Now, Licensing agencies are facing a considerable dilemma these days — modernize processes while working with a limited budget. But there are solutions for digitizing with a limited budget.

Why Licensing Agencies Need to Modernize Now

licensing process optimization

The last several months have brought a new sense of urgency to something licensing agency leaders have known for a while: migrating to the cloud is no longer a nice-to-have, it’s a necessity.

How Licensing Organizations Can Support a Virtual Team

COVID-19 forced a massive experiment in telework and the delivery of services in a virtual environment. Now, technology leaders across state and local government organizations are being asked to expand telework strategies and delivery of services online over the long term.