Salesforce Dynamic Actions

Dynamic Actions in Salesforce allow users to choose which actions need to appear in the Highlights Panel on the object’s record page. Hence, we can now control visibility of each action based on factors that we specify.

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Walkme – Salesforce Data Integration

WalkMe is a leading digital adoption platform that transforms the user experience by closing the gap between humans and technology. WalkMe’s Digital Adoption Platform for Sales enables Sales organizations to realize the true value of their entire Sales digital ecosystem through in-app guidance, engagement and automation tools directly on top of, and across Sales applications.

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Skill based Routing

Salesforce introduced a flexible model called Skills-based routing. Earlier, it was only possible to use Queue-based routing; now, this is a new interesting enhancement in Salesforce Service Cloud available from Spring’18.

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Quip

Quip is a smarter cloud-based collaboration platform. Quip combines spreadsheets, documents, checklists and chat with your live CRM data into one seamless experience where Teams can discuss, create and get work done faster from any device with communication and content combined in a new way.

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