External Lookup Relationship

An external lookup relationship is used to link child Standard, Custom, or External objects to a parent External object. External IDs are used to map the external lookup relationship with Parent external object.

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Salesforce Knowledge Base

Salesforce Knowledge is an effective knowledge management system that helps solve issues or answer questions of external customers as well as internal employees, by using articles.

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Field Service Lightning

Field Service Lightning (FSL) enables businesses to unite customers, connected devices, agents, dispatchers, and employees in the service field with one powerful service platform that delivers a seamless customer experience with field service. 

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Salesforce Macros

Macros in Salesforce allows you to perform repetitive actions in Service Cloud for the records of Account, Contact, Case and Lead (Supported for Feed based page layouts only).

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Salesforce SteelBrick – CPQ

Salesforce SteelBrick provides an easy to use Configure-Price-Quote (CPQ) apps for high-growth Salesforce customers. It is 100% native on Salesforce and delivered on the Salesforce1 Mobile app, so user can create accurate and professional sales quotes quickly and eliminate errors and inefficiencies.

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