Digital Transformation is all the rage in Healthcare today. Patient Experience and Patient Engagement are two key areas where so many Healthcare Delivery Organizations are focusing their IT investments.
Traditionally focused on Clinical (i.e. EHR) and Revenue Cycle Management platforms, modern provider Healthcare IT organizations are being asked to provide more transformative capabilities – moving from support function to potential means of differentiation.
While true consumerism in Healthcare is still in its infancy, there is little question as to the direction in which the winds are blowing.
Since the enactment of the HITECH Act of 2009 and Affordable Care Act of 2010, the lion’s share of Health IT initiatives – whether by hospital or primary/secondary practice – have rightly revolved around implementation and adoption of EMR/EHR systems.