Client Impact Story

The Arizona Registrar of Contractors modernizes technology to provide a better experience to its customers and employees

Construction Licensing Agency in Arizona Comprehensive Solution

First, the client and their unique needs

This construction licensing agency in Arizona supports the construction industry which represents 8% of AZ’s GDP, manages 39,800 active licenses, and investigates 7,000 complaints a year.

Business Challenges

The client needed the electronic application process to be both comprehensive and robust while providing a seamless user experience for the applicant. The platform also needed to support Licensing Department, Compliance Department, Legal Department, and Accounting department processes.

Our Solution

The e-Licensing application that we built on the Salesforce Lightning Platform used the existing functionality of various products and APIs in conjunction with our proprietary code to be able to accomplish these business goals. They were able to manage the licensing application process, the renewal process, fee management, complaint management, legal process management and provided the required reporting and dashboards functions they needed. The Arizona Corporate Commissions API allowed functionality for LLC or Corporation verification for the state of Arizona and the Smarty Streets API verified addresses to reduce returned mail costs. We also incorporated integrations with external partners such as PSI, to receive daily exam results, and FirstAdvantage, to receive daily background check results.

Other solutions include functionality for online form submissions for new, renewal, and reinstatement applications using DocuSign Intelledox, document management with Egnyte (AppEchange), document generation through Nintex, text messaging notifications with EMAG, electronic payment capabilities using the JBilling integration and AFIS reporting for the state financial information system.

Technologies Used

DocuSign Intelledox





The Results

Estimated savings of 6,000 hours of data entry, application review, document scanning, workflow assignments, and notifications per year

Utilized native functionality that eliminated the need of a 3rd party application, saving over $100k annually

Built-in address verification and standardization function that Reduced returned/rejected mail by $25k (or 5,250 pieces of mail)

Saved an estimated 4,000 hours on the SF data entry side

Accuracy of data improved – switched to Smarty Street (address verification tool), saving $11k annually

Renewal reminders via texts and emails 1600 per month

35% reduction in application deficiencies
ROC was able to boost the efficiency of their staff and provide modern online services to its customers, all while reducing the overall cost of its technology solutions. The Salesforce Lightning Platform helps ROC save thousands of labor hours in data entry, application review and customer notifications each year.