Committed to investing in the governor’s cloud-first strategy and leveraging the Arizona Management System process improvement initiative, the Arizona State Land Department (ASLD) turned to Salesforce and MST Solutions to initiate their journey to the cloud. Throughout the journey, ASLD was able to modernize its customer service and technology infrastructure, further expanding its capacity to fulfill the mission of serving Arizona’s multiple beneficiaries.
ASLD recognized the need to replace their paper-based processes with a modern, user-friendly solution that would give customers timely access to information. For employees, ASLD’s goals centered around processing efficiencies and information sharing. To achieve these outcomes, ASLD partnered with MST Solutions to evaluate their Salesforce platform licensing package based on current and future roadmap requirements.