The Industrial Commission of Arizona (ICA), an agency that manages worker’s compensation regulations for the state, saw a dire need to replace their aging COBOL legacy system.
As the agency grew, the legacy systems were strained and lacked the support needed to provide nimble changes or fix issues with the system. Meeting business demands was a daily challenge, which sent the ICA down the path of moving to a cloud infrastructure that enabled them to work with customers and constituents more effectively and efficiently. Being that the agency was midway through their lean process initiatives; it was a perfect time to decommission the legacy system for a more scalable and nimble SaaS solution.
MST’s challenge was to update all these legacy systems in such a fashion that workflows would be automated, and users would be delighted with a new self-service portal with electronic submission capabilities. These systems would put ICA in a position to effectively eliminate manual processes and improve user experience.