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Transforming technology ecosystems

Banner Health Partners with MST Solutions for Architectural Guidance to Digital Transformation


Banner Health is one of the largest non-profit healthcare systems in the United States and provides a wide variety of services with clinical settings in six states. Headquartered in Phoenix Arizona, Banner Health is dedicated to making healthcare easier and life better.

The demand for a patient-focused experience is driving the healthcare industry to transform their technology ecosystems. This transformation, however, has not been easy and faces broad, systemic challenges. Regulations, technology and culture all play a role in complexity, adding to the IT challenge mix. Facing these challenges, Banner Health partnered with MST Solutions, to implement new processes, upskill teams, and employ techniques to give Banner Health a jump-start on a healthy and cross-organization minded architectural practice.

“MST Solutions was instrumental in forming the identity of a new Solution Architecture practice. Their ability to supply skilled resources and provide needed frameworks, guidance, and templates ensured the team was immediately creditable and competent to supply the value around this growing area. With their assistance, we were able to solidify architecture as a necessary component of advanced IT workflows.”

Patrica Biczo, IT Director, Solution Architecture
Banner Health

Business Challenges

Healthcare systems, most notably Electronic Health Record systems, target internal staff and clinicians but do not adequately serve consumers. The modern consumer has evolved rapidly and is demanding product designs and capabilities that put their Healthcare experience on par with their Amazon experience. To meet these demands, new levels of integration (and thus collaboration across teams and organizations) are required. To address these challenges, Banner partnered with MST Solutions to develop a solution architecture practice and supporting processes that better align with their organizational growth and cost objectives.

Our Solution

MST Solutions proposed new processes that would enable governance and create insight across the organization. Over an intensive yearlong engagement, MST Solutions worked rapidly to identify solutions to meet new standards of patient expectations and yield tangible organizational growth for Banner Health.



The new processes helped to align varying disciplines to a broader organization vision. Additionally, this has led to higher trust, better designs and higher reuse of existing systems.


Established a process for solutions governance

Formalized architectural communication and collaboration across organizational boundaries

Standardized architectural artifacts

“MST has helped foster an environment that creates cross functional dialogue and feedback on IT solutions well in advance of their implementation. This has proven to be highly valuable in ensuring we land on the right designs for our digital transformation. In turn, we have avoided tremendous amounts of re-work, all while ensuring we meet the high bar required by today’s Information Security standards.”

Bryce Carder, VP IT Business Services
Banner Health

  • Instantiation of Solution Architecture Council (SAC) for governance and collaboration
  • New templates and standards for architectural artifacts
  • Upskilled solution architects anchoring a new standard

Let’s get your digital transformation started.

As patients become more involved and invested in their own wellness by leveraging technology, healthcare organizations must also reimagine the experience they provide to thrive in a digital age.
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