Client Impact Story

Liveops partners with MST Solutions for Seamless Integration between Platforms

BACKGROUND

Liveops is a cloud-based virtual call center service headquartered in Scottsdale, Arizona. Founded in 2000, the company pioneered the virtual on-demand call center workforce and provides flexible and remote-friendly customer service. With Liveops, clients gain access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions.

CHALLENGE

SOLUTION

Technologies Used

  • Salesforce Service Cloud
  • Salesforce Sales Cloud
  • MuleSoft
Commercial – Other

Luxury Custom Home Builder Makes Customers Feel Right at Home with Salesforce CRM and Marketing Cloud

Starwood Custom Homes is an award-winning custom home builder headquartered in Chandler, Arizona. Founded by two brothers with a dream to help clients design, build, and live their dream, this custom home builder focuses on offering the highest quality craftsmanship coupled with an unmatched client experience.

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Commercial – Other

Reducing roadblocks with Salesforce Lightning and reliable support

SkyTouch Technology is an independently operated division of Choice Hotels International that provides the most widely used, cloud-based property management system (PMS) known as SkyTouch Hotel OS. Properties use SkyTouch Hotel OS to manage front desk operations such as room inventory, guest check-ins and check-outs, and reporting. SkyTouch Technology has built an integration between SkyTouch Hotel OS and Salesforce to allow property management using Salesforce to sync into the PMS.
SkyTouch Technology wanted to provide timely support to their Salesforce end-users while implementing best practices and innovating their organization through on-going platform support. Although they already had a full-time administrator for their Salesforce Classic instance, it was too much work for even the most experienced admin to manage, resulting in delays with time-to-market for enhancements and bug requests. Realizing it was time to bring in some outside assistance, they partnered with MST Solutions to understand Salesforce best practices and make some major updates to their Salesforce platform.

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Commercial – Other

Seamless Integration Creates Amnesty between Platforms- Saves up to 6,000 Work-Hours per Year

Liveops is a cloud-based virtual call center service headquartered in Scottsdale, Arizona. Founded in 2000, the company pioneered the virtual on-demand call center workforce and provides flexible and remote-friendly customer service. With Liveops, clients gain access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions.

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