Make-A-Wish Foundation is a non-profit organization that grants wishes of children with life-threatening medical conditions around the world. Since 1980, the foundation has granted hundreds of thousands of wishes to children in 50 different countries.
As the organization grew to over 60 independently chartered affiliates, Make-A-Wish found it challenging to meet their unique technology needs while staying compliant with the overall wish granting process. In order to continue bringing the Make-A-Wish mission to life, a new set of digital offerings were needed to increase collaboration and develop an efficient & standardized wish-granting process. To accomplish this goal, Make-A-Wish partnered with MST Solutions to define, develop and implement a customized Salesforce solution that would improve visibility and engagement to their process and boost overall wish granting capacity and efficiency.