Progress Residential is one of the largest providers of high-quality single-family rental homes in the USA. Managing 30,000 properties in 15 markets across the United States, they required a high quality product to cut down the overall time a property is in Make Ready phase prior to being placed back onto the market for leasing.
As their QA process per property was largely manual, Progress Residential was also in need of an automation framework that would enable their QA team to quickly validate each build and ensure that all the Make Ready auto-creation features were working on each.
MST provided a Make Ready application in Salesforce to manage renovations and turns for each of Progress Residential’s properties, and an automation framework to dispense with the quantity of paperwork and emails generated per property.
Progress Residential manages different types of properties; for each property type, a “Make Ready” project should be automated. Prior, each Make Ready project was a lot of manual work with masses of paperwork and emails generated.
For example, scheduling jobs with external vendors required multiple emails. Make Ready Coordinators and Project Managers kept track of hundreds of emails just to coordinate work across various partner vendors.
QA efforts were labor intensive as they manually verified all the scenarios for every new build: these processes as well should be automated.
Progress Residential required a quality product to cut down the amount of time a property was in Make Ready mode, prior to being placed back on the market. Automating these various projects would not only save time but ensure each Make Ready project was done correctly.
To find the best outcome for Progress Residential, they needed an outside-of-the-box solution that simplified their processes.
Customized TaskRay, PM software, integrating our solution with it.
The results were evident in that the total amount of time a property spent in Make Ready was greatly reduced, meaning that it could be turned over for leasing much faster after closing or a resident moved out.
Due to a higher quality of testing with reduced manual effort, Progress Residential now has a functional automation framework in place that will save time, reduce expenses, and improve employee productivity. These features have the indirect benefit for improving external users’ experience. They also aided with the easy identification and debugging of issues that eventually helped to deliver the quality product for the business.
This Fortune 500 company is a leading supplier of semiconductor-based solutions. Headquartered in the American Southwest, the company produces a comprehensive range of intelligent power and sensing technologies. Each is designed to help engineers solve unique design challenges in the automotive, communications, computing, consumer, industrial, medical, aerospace, and defense application markets.
Established in 1972, the Arizona Department of Economic Security works with families, community organizations, advocates, and state and federal partners to ensure a collective vision that every child, adult, and family in Arizona will be safe and economically secure. Headquartered in Phoenix, the agency, which helps approximately 3 million people annually, is dedicated to caring for the vulnerable and helping Arizonans reach their potential through temporary assistance for those in need.
Headquartered in Phoenix, Arizona, Banner Health is one of the largest nonprofit health care systems in the United States. The system owns 30 acute-care hospitals including three academic medical centers and other related health entities. Banner Health operates in six states: Arizona, California, Colorado, Nebraska, Nevada, and Wyoming.
Copyright © 2022 MST Solutions, L.L.C. All rights reserved. Various Trademarks held by their prospective owners.
We use cookies to provide you with the best experience across our MST Solutions Website. By using the MST Solutions website, you consent to the use of cookies. Click here
