Client Impact Story

Skytouch Technology Brings Salesforce Innovation To The Forefront

Reducing Roadblocks With Salesforce Lightning And Reliable Support


SkyTouch Technology is an independently operated division of Choice Hotels International that provides the most widely used, cloud-based property management system (PMS) known as SkyTouch Hotel OS. Properties use SkyTouch Hotel OS to manage front desk operations such as room inventory, guest check-ins and check-outs, and reporting. SkyTouch Technology has built an integration between SkyTouch Hotel OS and Salesforce to allow property management using Salesforce to sync into the PMS.
SkyTouch Technology wanted to provide timely support to their Salesforce end-users while implementing best practices and innovating their organization through on-going platform support. Although they already had a full-time administrator for their Salesforce Classic instance, it was too much work for even the most experienced admin to manage, resulting in delays with time-to-market for enhancements and bug requests. Realizing it was time to bring in some outside assistance, they partnered with MST Solutions to understand Salesforce best practices and make some major updates to their Salesforce platform.

CRM for Property Management


SkyTouch Technology was in fast growth mode and greatly needed to optimize their Salesforce organization. They needed to incorporate best practices by minimizing custom development and move towards a streamlined configuration. However, due to staffing changes, they weren’t meeting the Salesforce suggested administrator to-active-user ratio.

Without the right people managing their Salesforce application, additional support was needed to keep up with the increasing demand of their clients and end-users. SkyTouch Technology needed ongoing platform support offered by an experienced Salesforce partner. That’s where MST Solutions came in.

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The stakeholders of SkyTouch Technology recognized the challenges within their business and quickly acted by mapping out their goals to rectify any concerns and continue evolving the business. MST Solutions worked closely with SkyTouch Technology to assess their existing Salesforce application, migrate from Salesforce Classic to Salesforce Lightning, and begin the process of taking over administrative responsibilities.

Along with improving the underlying architecture of the organization came the ability to provide exceptional and swift support for bugs and enhancements. The Managed Services solution consisted of an onsite part-time Business Analyst, along with two part-time Salesforce Developers. This configuration allowed the Business Analyst to work closely with SkyTouch Technology to understand their needs while communicating requirements to the development team to address support and enhancement requests.

“Our leadership is excited to see the payoff of the hard work MST helped us with and impressed by the quick turnaround they’ve done.”
Brandon Smith
Operations Analyst SkyTouch Technology


By working with the MST Solutions team, SkyTouch Technology was able to get the reliable support they needed to implement Salesforce Lightning best practices while making their platform easy-to-use for end-users and customers. MST Solutions resolved basic and complex issues quickly, optimized third party tools such as DocuSign and Salesforce CPQ, customized reporting dashboards and set the standard for providing administrative support.

  • Salesforce Classic to Lightning
  • Improved collaboration and teamwork
  • Optimized third party tools
  • Salesforce reports aligned with Finance team’s reports

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Public Sector

Drastically Reduces Time to Market with New Self-Serve Forms

This state’s Housing and Community Development Department helps to ensure safe, affordable housing for veterans, seniors, young families, farm workers, tribes, people with disabilities, and those experiencing homelessness. The department’s manufactured and mobilehomes division manages the titling and registration of mobilehomes, manufactured homes, commercial modular, floating homes, and truck campers, while providing health and safety inspections and enforcing regulations that protect consumers.

Healthcare & Life Sciences

Makes Medicare Enrollment Easier with New Portal

Headquartered in Phoenix, Arizona, Banner Health is one of the largest nonprofit health care systems in the United States. Banner operates 30 hospitals, including three academic medical centers and related health entities across six states. Its wide portfolio of services includes insurance, ambulatory, acute, post-acute, pharmacy, lab, and telehealth.


Leveraging Salesforce to Unify Sales and Marketing Ecosystem

This Fortune 500 company is a leading supplier of semiconductor-based solutions. Headquartered in the American Southwest, the company produces a comprehensive range of intelligent power and sensing technologies. Each is designed to help engineers solve unique design challenges in the automotive, communications, computing, consumer, industrial, medical, aerospace, and defense application markets.