SkyTouch Technology is an independently operated division of Choice Hotels International that provides the most widely used, cloud-based property management system (PMS) known as SkyTouch Hotel OS. Properties use SkyTouch Hotel OS to manage front desk operations such as room inventory, guest check-ins and check-outs, and reporting. SkyTouch Technology has built an integration between SkyTouch Hotel OS and Salesforce to allow property management using Salesforce to sync into the PMS.
SkyTouch Technology wanted to provide timely support to their Salesforce end-users while implementing best practices and innovating their organization through on-going platform support. Although they already had a full-time administrator, it was too much work for even the most experienced admin to manage the Salesforce application, resulting in delays with time-to-market for enhancements and bug requests. Realizing it was time to bring in some outside assistance, they partnered with MST Solution’s to understand Salesforce best practices and get the updates they needed across their Salesforce org.