The healthcare industry is becoming increasingly competitive. Both profit and non-profit healthcare delivery corporations are challenged to find ways to control their costs, deal with managed care, increase their bottom lines, and prove the effectiveness and value of their programs.
The rise of consumer-driven healthcare and increased consumer demand for effective and timely customer service processes have forced healthcare organizations to invest in CRM platforms – in an effort to increase customer satisfaction. Many healthcare organizations are coming to the realization that old ways of doing business is no longer acceptable from a customer satisfaction standpoint.
CRM software systems for the healthcare and life sciences industry clearly support improved patient and customer processes that are automated and cost-effective. This can bring about consistent customer experiences and improved healthcare delivery.
However, as managed care continues to drive costs, healthcare providers must supplement their CRM software applications with integrated back office systems in order to further automate the project accounting, administrative and billing functions. This end-to-end platform that manages the entire patient life cycle is what we have pioneered as Patient Relationship Management (PRM). MST Solutions has developed in-depth expertise in implementing the capabilities shown below:
Based on industry standard technology, MST Solutions expanded the solution through our PRM framework to include patient, doctor and event information, as well as campaign management and more.
Our customized solutions and expertise in the healthcare and life sciences industry enables the users of the systems to track interactions with patients through a one stop portal and view KPI’s at a glance in one single dashboard.
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