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Case Studies

Learn how we were able to transform systems and processes to get the results our clients needed.

With a modern system for managing claims and administrative law judge cases, ICA has significantly reduced labor and administrative costs, while improving the customer experience of its stakeholder.
Due to a higher quality of testing with reduced manual effort, Progress Residential now has a functional automation framework in place that will save time, reduce expenses, and improve employee productivity.
They were able to incorporate a custom-built automation framework that fit their current needs and allowed for easy system enhancements as needed without 3rd party assistance. This allowed the waste management company to become more efficient while saving time and reducing expenses.
By integrating text message support with their omni-channel tool in Salesforce, the industry leader in recycling and waste disposal services was able to increase customer satisfaction and reduce support costs through higher agent utilization and a reduction in voice channel overhead.
By launching its new knowledge management system, the industry leader in recycling and waste disposal services was able to maximize the value of its existing cloud-based technology and empower its employees to create exceptional customer experiences.
MST developed a comprehensive licensing solution for a construction licensing agency in Arizona that allowed for significant workflow improvements and financial savings
Rogers has a powerful new way to filter and visualize their work, using any device, that has led to improved user adoption, future-proofing their investment into the Salesforce platform.
By partnering with MST Solutions, one of the oldest public sector agencies in Arizona was able to improve internal workflows, performance and introduce modern digital services that allow customers to interact with the agency using their computer, smartphone or tablet.
By using MST Solutions and Salesforce, HyreCar was able to find the right tools for their business, connect its sales and services teams, and get a better understanding the health of the entire business.
With a 360-degree view of all its accounts and contacts, the Montana Department of Commerce can provide a better experience for its constituents and has transformed into an organization with best-in-class contact and metric management.