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Public sector licensing agencies must think about digitizing now more than ever. COVID-19 exposed the weaknesses inherent to manual, paper-based processes and, undoubtedly, stakeholders will be calling on agencies to make significant changes.
New technology implementations often run over budget, stretch beyond proposed completion dates, and don’t live up to expectations. How do you avoid this fate? Believe it or not, it starts with the request for information (RFI) and request for proposal (RFP).
In 2016, IDC released its FutureScape report that made several important predictions for the IT industry and digital economy for the years ahead. One important one was that by 2020, all enterprises’ performance would be “measured by a demanding new set of digital transformation-driven benchmarks,” calling for a 20 to 100% improvement in business performance. But more importantly, the report predicted at least one third of the top companies across every industry would fail to reach these new benchmarks.
Why build a connected enterprise? It will be the only way to survive and thrive in the next evolution of business, particularly as the concept of "business as usual" has been completely disrupted over the last several months.
The most effective Salesforce organizations will not remain stagnant. To get the most out of your Salesforce you are going to need someone to maintain and manage it. But how do you decide who is best for your organization?
So you’ve implemented Salesforce, but do you have a plan for maintaining it? A plan is essential to not only swiftly and proactively addressing issues before they become full-blown problems, but also to ensuring the system grows and evolves with your organization.
Salesforce is a powerful tool that can have a dramatically positive impact on your organization’s operations and bottom line. But the same features and functions that make it so impressive also add layers of complexity to implementing it.
Technology and patience have forever changed the way we expect to interact with brands, products and services. This has placed immense pressure on businesses to rethink their digital footprint and how they will deliver an unforgettable and seamless experience in a way that differentiates them.