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Finding the right technology is challenging enough, but adopting that technology can be downright daunting. In fact, the term “technostress” was even coined to identify the negative psychological link between people and the introduction of new technology.
Licensing is one of the critical functions performed by government agencies to control activities or services performed by third-party providers. Government authorities typically control who can provide these services by verifying if they meet certain standards before allowing them to engage in activities that fall under the purview of licensing. Based on the jurisdiction of the provided services, licenses could be issued by the city, county, state, or federal governments.
Far too many government IT and digitization projects end up in failure, with many either delayed or canceled altogether because the budget was exacerbated. While it’s easy to look at these scenarios and point to poor technology, more often than not, it’s misalignment that starts at the procurement and needs definition stage. When this occurs, it influences the entire project and the outcomes.
Think about your own experiences with the brands and organizations you interact with. You’ve likely grown to expect some level of personalization, self-service, and the ability to access information or complete transactions on demand. And that expectation, perhaps once limited to more consumer-oriented experiences, has likely extended across all interactions –– whether it’s with an e-commerce brand or with a government agency.
Most organizations are expected to undergo digital transformation at some point as establishing a digital business has become top of mind across nearly every industry. According to IDG, 91% of organizations have adopted, or have plans to adopt, a “digital-first” business strategy. And for many, this has become a very urgent reality over the last several months.
In recent years and particularly in recent months, numerous factors have forced state and local governments to reassess their spending. Now, Licensing agencies are facing a considerable dilemma these days -- modernize processes while working with a limited budget. But there are solutions for digitizing with a limited budget.
In theory, new technology should make the work of overloaded licensing agencies better and faster, and save valuable time and resources. But all too often, this is not the outcome. Why?
New technology implementations often run over budget, stretch beyond proposed completion dates, and don’t live up to expectations. How do you avoid this fate? Believe it or not, it starts with the request for information (RFI) and request for proposal (RFP).