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In 2016, IDC released its FutureScape report that made several important predictions for the IT industry and digital economy for the years ahead. One important one was that by 2020, all enterprises’ performance would be “measured by a demanding new set of digital transformation-driven benchmarks,” calling for a 20 to 100% improvement in business performance. But more importantly, the report predicted at least one third of the top companies across every industry would fail to reach these new benchmarks.
Why build a connected enterprise? It will be the only way to survive and thrive in the next evolution of business, particularly as the concept of "business as usual" has been completely disrupted over the last several months.
Organizations invest in tools such as a CRM like Salesforce with the best intentions of using it to streamline operations, only to have it remain largely unused six months to even a year or two down the road.
The following are the primary roles needed to manage and maintain Salesforce teams in a continually evolving and growing organization.
How can you ensure your CRM implementation is successful and you get the most out of the investment? There are five techniques you can leverage to avoid the common pitfalls associated with failed CRM implementations.
The most effective Salesforce organizations will not remain stagnant. To get the most out of your Salesforce you are going to need someone to maintain and manage it. But how do you decide who is best for your organization?
So you’ve implemented Salesforce, but do you have a plan for maintaining it? A plan is essential to not only swiftly and proactively addressing issues before they become full-blown problems, but also to ensuring the system grows and evolves with your organization.
Salesforce is a powerful tool that can have a dramatically positive impact on your organization’s operations and bottom line. But the same features and functions that make it so impressive also add layers of complexity to implementing it.
Technology and patience have forever changed the way we expect to interact with brands, products and services. This has placed immense pressure on businesses to rethink their digital footprint and how they will deliver an unforgettable and seamless experience in a way that differentiates them.
Just how severe is physician burnout? A 2019 report by Medscape put it at approximately 44% –– nearly half of the more than 15,000 respondents across 29 specialties who have long-term, unresolved stress that often results in exhaustion, overwhelm, detachment, and lack of feeling personal accomplishment. What’s to blame?