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The patient journey looks much different today than it did several years ago. From diagnosis to treatment, most patients have many more stops along the way than ever before. They might visit a physician, diagnostic imaging center, hospital, outpatient rehab therapist, and the list goes on, before their care plan is complete.
As patients become more involved and invested in their own wellness by leveraging technology, healthcare organizations must also reimagine the experience they provide to thrive in a digital age.
Digital Transformation is all the rage in Healthcare today. Patient Experience and Patient Engagement are two key areas where so many Healthcare Delivery Organizations are focusing their IT investments.
For most industries, Customer Relationship Management (CRM) platforms are consider core systems, powering Sales and Customer Service and other key functions. For Healthcare providers, however, investments in CRM have been comparatively limited.
Since the enactment of the HITECH Act of 2009 and Affordable Care Act of 2010, the lion’s share of Health IT initiatives – whether by hospital or primary/secondary practice – have rightly revolved around implementation and adoption of EMR/EHR systems.