Technical ArticlesPublished articles written by our highly-specialized engineers and developers in their areas of expertise.
SkyTouch Technology was able to get the reliable support they needed to implement Salesforce best practices while making their Salesforce org easy-to-use for their end-users and customers.
By integrating text message support with their omni-channel tool in Salesforce, Republic Services was able to increase customer satisfaction and reduce support costs through higher agent utilization and a reduction in voice channel overhead.
By launching its new knowledge management system, Republic Services was able to maximize the value of its existing cloud-based technology and empower its employees to create exceptional customer experiences.
ACA chose to work with MST Solutions after successfully using its services to implement Sales Cloud. With a deep integration between Sales Cloud and Pardot, ACA can now use a single engagement funnel to focus on the right leads, at the right time.
ACA successfully transitioned its super users to Salesforce Sales Cloud, added other business units to the platform, implemented standardized training and enhanced its reporting capabilities.
By modernizing its systems for managing claims and administrative law judge cases, ICA was able to increase efficiency and improve the customer experience of its stakeholders.
Microchip customized the Sales Cloud Lightning platform to simplify their sales process and increase sales team efficiency and performance.
Leaving a legacy behind. Arizona State Land Department’s transformation to the cloud enables modern customer experience and operational efficiency