Wednesday - February 23rd, 2022 - 10:00 AM MST
Building the ARC
Using Innovation and Culture to Transform Call Center Operations
In this live webinar, our colleagues at Liveops – an Inc 5000 winning call center operation – will join us to share key details on how they used a Salesforce based platform to overhaul their agent system of record, greatly streamlining operations, gaining vital data for better decision making, and recapturing 6,000 work hours lost to manual tracking and processes.
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Learn how to manage up to 30,000 independent call center agents.
We’ll share how to bring massive amounts of data into a single source of truth and gain measurable, scalable operational efficiency into complex systems.
Advice from the Experts
Get real wisdom from the task force who spearheaded the project
Identify Data Gaps
How to identify critical business needs and close the gap on disparate data
Enterprise Level Transformation
In-depth details of growing a single use case application into a foundational, scalable platform
Hear from our experts.
Director of Solutions Services at
Solutions Engineer at Liveops, Inc.
Director of Engagement & Head of
PMO at MST Solutions
Salesforce Administrator at MST
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One lucky registrant will win an Apple Watch!