Industry | Public Sector
Transforming the public sector
Guiding agencies through digital transformations focused on sunsetting legacy technology, improving operational efficiency and modern digital solutions for citizens
Where do you start to make it better?
Confronted with decades-old legacy technology and an inability to serve your customers and constituents the way they expect.
The challenge of empowering staff to innovate while current technology widens the engagement and inefficiency gap. As a result, you don’t know where to begin, how to scope the first project, how to find an experienced partner that understands your business as much as the technology. This can lead to your citizens feeling under-served and frustrated. and employees struggling with a lack of capabilities to do their jobs well and stuck with the status quo.
Leverage our industry knowledge and implementation expertise to operate smarter, achieve more, and improve services.
Raise the bar on your operational efficiencies
Get project buy-in and strategic support
Understand and master the implementation process
We know that efficiency is key in the public sector.
The government sector relies heavily on support during the implementation process. We’re well-versed in managing effective programs and projects that ensure long-term adoption of the Salesforce platform. For you, this means an open door to leveraging our insights for efficient project management and the advantage of partnering with a company that prides itself on honesty, transparency, and the ability to navigate through potential challenges, dedicated to leading you to successful outcomes.
Your Roadmap to Results
A proven methodology that gets you there
It’s easy to connect with customers and constituents when you have the solutions that meet the unique needs of your agency and its members. Our Three D approach identifies pain points and builds solutions to eliminate them, increasing your productivity.
Relationships built on a foundation of strategy
As Salesforce experts, we guide our clients from requirements definition scope selection to implementation, training and org change management to maintenance. Our deep experience working across various state and local agencies coupled with Salesforce consulting expertise provides the partnership and team to guide your agency through modernization. Delivering commercially off the shelf solutions to power new services and engagement with the customer is where we thrive.
MST specializes in the following agency solutions:
Customer Service, Electronic Applications & Call Center – Serving your customers when and how they want through customer service solutions including case management, self-service web portals and other modern solutions.
Licensing, Permitting & Investigations – Serving commercial, professional and regulatory boards and commissions to qualify, enforce and manage licensure
Workers Compensation – Providing modern workers comp solutions that enables compliance, efficiency in claims processing and collaboration with the constituent community
Economic Development – Delivering solutions that manage programs and reports key performance metrics and innovating through process and tech to unleash business attraction and expansion strategies
Strategic IT Portfolio Planning – Delivering statewide IT governance tools where strategic plans are submitted, managed and aggregated for reporting and analysis.
Think about your own experiences with the brands and organizations you interact with. You’ve likely grown to expect some level of personalization, self-service, and the ability to access information or complete transactions on demand. And that expectation, perhaps once limited to more consumer-oriented experiences, has likely extended across all interactions –– whether it’s with an e-commerce brand or with a government agency.
Licensing is one of the critical functions performed by government agencies to control activities or services performed by third-party providers. Government authorities typically control who can provide these services by verifying if they meet certain standards before allowing them to engage in activities that fall under the purview of licensing. Based on the jurisdiction of the provided services, licenses could be issued by the city, county, state, or federal governments.
Finding the right technology is challenging enough, but adopting that technology can be downright daunting. In fact, the term “technostress” was even coined to identify the negative psychological link between people and the introduction of new technology.