Public Sector Solutions

Connect with your community at the speed of life.

It’s not always easy finding innovative ways to connect with your customers and constituents. It’s even harder when you’re working with outdated technology. We understand. And, we know how to get government operating at the speed of business and life.

Our experience is your advantage.

Our expertise and knowledge of the public sector is a direct result of our experience. We also understand the nuances and challenges of initiating, procuring, and implementing projects in the government sector. Our unique experience includes, among many things, working with government mandates like the Arizona Management System (AMS/LEAN). For you, that means leveraging our insights to get things done efficiently—all with the advantage of having a partner who prides itself in honesty, transparency, and the ability to navigate all potential challenges for successful outcomes.

Our dedicated team will help you:

Navigate the Salesforce ecosystem

It’s easy to decide you want to transform business operations. However, its difficult to identify what the appropriate technologies, products and use cases to solve for as an initial step in your business operations transformation.

For agencies that find the Salesforce ecosystem too large and complex with too much information, MST provides an expertise in evaluating the appropriate product, scope, and licensing strategy.

Raise the bar on your operational efficiencies

The public sector often carries the weight of operationally having to do too much with too few staff members, small budgets, and antiquated technology. Operations are siloed with little to no visibility to other departments and technology that doesn’t share information. Manual and paper processes only further decrease efficiencies.

MST provides the ability to have a full spectrum of visibility of relationships between various you and your customers and your most important constituents across the government landscape. Service your customers in a low-cost and operationally efficient way that caters to their needs and timings. In working with constituents, create synergy and clarity through streamlining processes Any competing activities due to lack of information are replaced by streamlined processes.

Get project buy-in and strategic support

Many agencies are burdened by complicated and difficult-to-understand procurement and project-administration processes and often need help in drafting and communicating their strategy. Additionally, there are a myriad of state Enterprise License Agreements (ELAs) to leverage, contract vehicles to administer and work through as well as the seasonality that accompanies government budgets.

MST has the requisite experience in drafting project documentation and navigating the project administration process common in the public sector. This allows MST to create a seamless process of providing appropriate and necessary information for business cases and project justification, as well as successfully communicating long-term technology and annual strategic plans.

Understand the implementation process

Are you unsure of how to implement Salesforce or how to choose the best method for delivering a project? Many public sector agencies are in similar situations. They typically don’t possess a strong program or the necessary skill sets within their organization.

MST takes all the guesswork out of proper implementation by establishing the necessary project management and change-management processes you’ll need to get the job done right.

Public sector expertise and insights.

Connecting with customers and constituents begins with creating solutions that meet the unique needs of your agency and the members it serves. Our Three D approach ensures we identify pain points and build solutions that eliminate them, all while increasing your productivity.

Salesforce

As Salesforce experts, we advise and guide our clients throughout the different processes, from selection to implementation. Our essential certifications and knowledge span various platform features, challenges, and limitations. That experience, along with a high degree of proficiency in the Salesforce licensing model and costs, allows us to identify the most appropriate products and structure that fit the needs of your agency.

Implementation

The amount of support the government sector needs when it comes to implementation is no surprise to us. We’re well versed in setting up and running effective programs and projects that ensure long-term adoption of the Salesforce platform. Our successful government partnerships include: Arizona Commission on the Arts (ACA), Department of Emergency and Military Affairs (DEMA), Arizona Department of Administration – Strategic Enterprise Technology (ADOA-ASET), Arizona State Land Department ( ASLD), the Industrial Commission of Arizona (ICA), Arizona Department of Economic Security (AZ DES), and Maricopa County.

Strategy

Our trusted advisory relationships with public sector agencies are created on a foundation of strategy. Countless solutions, with everyday value, have been implemented in many areas ranging from customer service; case management; application processing; and reporting, dashboards and analytics to differentiating services of customer life-cycle management, initiating paperless processes; GIS and mapping integration; mobile capabilities as well as legacy IT and IT OPS transformation to the cloud.

Our Clients

“Our experience with MST was great all around. They were very accommodating and easy to work with, and went above and beyond to make sure our needs were met. I would recommend MST without reservation.”

Ben Watters, Grants & Research Director
Arizona Commission on the Arts

“MST’s training class and product is absolutely amazing. I can’t wait to dive into it on Monday!”

Deputy Patrick Gould, Lake Patral Division
Dept. of Emergency and Military Affairs

Change happens. We’ll help make it for the better.

Featured Clients

  • American Airlines
  • Apollo Education Group
  • Choice Hotels
  • Make-A-Wish
  • P.F. Chang's
  • Republic Services
  • American Airlines
  • Apollo Education Group
  • Choice Hotels
  • Make-A-Wish
  • P.F. Chang's
  • Republic Services
  • Alliant
  • Arist Education System
  • Arizona College
  • Avella
  • BBP University
  • Best IT
  • CAP
  • CC Bill
  • CEA
  • Community Hospice
  • Crexendo
  • ExhibitOne
  • FAEL
  • Generation Tux
  • Genworth
  • Go Digital
  • Helping Hands for Freedom
  • HotChalk
  • Intelisys
  • Intrax
  • Lifelock
  • Mcmurry/TMG
  • Milpark Education
  • Mytek
  • National Firearms Dealer Network
  • Oneroof
  • Pacific Pulmonary Services
  • Pei Wei
  • PhoenixNAP
  • Prospect Mortgage
  • Realtime
  • SkyTouch
  • St. Luke
  • Synergis Education
  • Teaching Channel
  • Telecare
  • Thinkgeek
  • Today's Campus
  • UBM
  • University of Phoenix
  • Western International University
  • Z Tailors
Let's Get Started We’re friendly and available to chat. Reach out to us anytime and let’s talk about you.

Our Global Offices

Three offices across the globe and growing.

Chandler, Arizona

2195 W Chandler Blvd Suite # 100
Chandler, AZ 85224

Trichy

G/2, MRC Natarajan Complex,
Ramachandrapuram, Thennur,
Trichy - 620 017

Chennai

18B, Nava Shree building,
VOC Street, Tambaram,
Chennai - 600 045