Key Ways State CIOs Can Drive Modernization
Recent legislative measures and healthcare changes have demonstrated the need for administrative systems that can adapt quickly, yet many states continue to be burdened with outmoded technology that fails to meet the needs of the changing environment.
Public Sector Solutions – License and Permit Management
Public sector Solutions Public sector solutions are set of products and tools customized on top of Salesforce platform to modernize the constituent experience and to support thriving communities. It can improve public sector’s service delivery, increase transparency, and assist faster than ever before. It includes various set of powerful tools like License & Permit Management, […]
How Outdated Technology is Hindering State Workers’ Compensation Systems
We’re a technology-driven society, and as such have become accustomed to the personalized and on-demand benefits it provides. However, despite how ubiquitous technology advancements are, many government agencies are still saddled with outdated systems.
Using Salesforce to Optimize Workers’ Compensation Organizations
Workers’ compensation agencies are facing an ever-evolving industry, from changing workforce demographics to the increased complexity of claims due to continuous regulatory and legislative changes. And many are continuing to navigate this world while still operating from complex, homegrown technology solutions. that no longer meet the needs of the modern workplace or constituent demands.
Why State Workers’ Compensation Systems Need to Modernize Now
Recent legislative measures and healthcare changes have demonstrated the need for administrative systems that can adapt quickly, yet many states continue to be burdened with outmoded technology that fails to meet the needs of the changing environment.
How Incremental Tech Adoption Allows for Effective Change Management for Licensing Organizations
Finding the right technology is challenging enough, but adopting that technology can be downright daunting. In fact, the term “technostress” was even coined to identify the negative psychological link between people and the introduction of new technology.
Modernizing Licensing Solutions with Salesforce
Licensing is one of the critical functions performed by government agencies to control activities or services performed by third-party providers. Government authorities typically control who can provide these services by verifying if they meet certain standards before allowing them to engage in activities that fall under the purview of licensing. Based on the jurisdiction of the provided services, licenses could be issued by the city, county, state, or federal governments.
5 Tips to Build a Stronger RFP to Avoid IT Project Failure
Far too many government IT and digitization projects end up in failure, with many either delayed or canceled altogether because the budget was exacerbated. While it’s easy to look at these scenarios and point to poor technology, more often than not, it’s misalignment that starts at the procurement and needs definition stage. When this occurs, it influences the entire project and the outcomes.
Why Government Licensing Organizations Need to Become Customer-Experience Focused
Think about your own experiences with the brands and organizations you interact with. You’ve likely grown to expect some level of personalization, self-service, and the ability to access information or complete transactions on demand. And that expectation, perhaps once limited to more consumer-oriented experiences, has likely extended across all interactions –– whether it’s with an e-commerce brand or with a government agency.
