We have a scenario to assign the record owner to a Queue based on some criteria. The non-admin users are unable to view the value of the Owner field once the Owner field is updated with the Queue. We found the root cause for this issue. One of the features of the Spring 20 release (Require Permission to View Record Names in Lookup Fields (Critical Update) causes this issue.
Permission set groups combine selected permission sets to provide all the permissions that users need for their roles.
Machine learning is the study of algorithms that computers use to perform specific task without being explicitly programmed. Machine learning makes computers more like humans in terms of the ability to learn. This is one of the most exciting technologies actively used today in greater number of places than expected.
Salesforce introduced a flexible model called Skills-based routing. Earlier, it was only possible to use Queue-based routing; now, this is a new interesting enhancement in Salesforce Service Cloud available from Spring’18.
Quip is a smarter cloud-based collaboration platform. Quip combines spreadsheets, documents, checklists and chat with your live CRM data into one seamless experience where Teams can discuss, create and get work done faster from any device with communication and content combined in a new way.
Apache JMeter is an open source Java based tool which is mainly used for performing Load testing/Performance testing.
UI testing is a type of testing where we need to test what anything the end user will like to do, can do and cannot do in the application while its running. From each form button click to the data is feed to the form gets saved.
In this article, let’s see the new trend in testing called “QAOps”. QAOps is a continuous testing strategy used when we need to deliver the software frequently. QAOps is a process for integrated testing and quality assurance during entire development and release phases.
Reliability Testing is an important software testing technique that is performed by the team to ensure that the software is performing and functioning consistently in each environmental condition as well as in a specified period. It ensures that product is fault free and is reliable for its intended purpose.